Shipping policy

Shipping Policy

One More Hit currently ships to addresses within the United Kingdom.

Processing time

We aim to prepare and dispatch orders within 2 business days of receiving your order.

Orders placed on weekends or UK bank holidays will normally begin processing on the next business day.

During exceptionally busy periods or major trading-card releases, processing may occasionally take longer. If there is a significant delay affecting your order, we will contact you where reasonably possible.

Standard Delivery — £5.00

Our standard delivery service is Royal Mail Tracked 24.

Royal Mail aims to deliver Tracked 24 items on the next working day after dispatch, although this is not a guaranteed next-day service.

Tracking information will be provided where available.

Royal Mail Special Delivery — £12.50

Where offered at checkout, customers may choose Royal Mail Special Delivery for £12.50.

This is intended for customers who would prefer Royal Mail’s premium tracked service. The delivery timeframe shown at checkout applies once your order has been dispatched.

For particularly high-value orders, we may choose to upgrade the delivery service at our own cost where appropriate.

Delivery estimates

Estimated delivery dates shown on our website include our processing time and the expected transit time of the selected delivery service.

Delivery estimates are not guarantees unless the delivery service expressly provides a guaranteed delivery timeframe.

Pre-orders

Pre-order products will normally be dispatched once the relevant stock has been received by One More Hit.

Release dates are based on information supplied by manufacturers or distributors and may change.

If an order contains both in-stock and pre-order products, we may hold the order until all products are available for dispatch unless otherwise stated.

Tracking and delivery problems

Please ensure that your delivery address is complete and accurate when placing your order.

If your parcel appears to be significantly delayed, lost or damaged in transit, please contact us at hello@onemorehit.co.uk with your order number and we will investigate.

Where we arrange delivery to you as a consumer, the goods remain at our risk until they come into the physical possession of you or a person you have identified to receive them, except where applicable law provides otherwise.

Damaged parcels

If your order arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible. Photographs of the parcel, packaging and affected products may help us investigate the issue with the delivery provider.

Your statutory rights are not affected.